Privacy Policy

Last updated: 20 February 2026 

Introduction

Priority1 Group (we, us, our) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

Priority1 Group is part of Kuremara India. We provide business outsourcing services to small and medium‑sized businesses in Australia, including bookkeeping, payroll, administration support, website development, and digital marketing services. 

By accessing or using our website at https://priority1group.com.au (Website) or otherwise interacting with us, you agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. 

What personal information we collect

The types of personal information we collect about you will depend on how you interact with us. This may include: 

• Contact details: name, business name, email address, telephone number, job title or role. 

• Business information: details about your business, services, systems, software and processes that you choose to share with us when making an enquiry or using our services. 

• Interaction information: information you provide when you complete a form on our Website, subscribe to our mailing list, request a quote, book a discovery call, download content, enter a promotion, respond to a survey, engage with us on social media or otherwise communicate with us. 

• Usage and technical information: IP address, device identifiers, browser type, operating system, pages viewed, time and date of visit, referring website address and other analytics data collected via cookies and similar technologies on our Website. 

• Marketing preferences: your preferences regarding receiving marketing communications from us and your communication preferences. 

• Employment or contractor information: if you apply for a role with us or work with us as a contractor, we may collect information such as your CV, qualifications, work history, references and other information relevant to your engagement. 

We generally do not seek to collect sensitive information (such as health information) through the Website, and we ask that you do not submit sensitive information unless it is necessary and you consent to our handling of it. 

How we collect personal information

We collect personal information in a number of ways, including: 

• Directly from you, when you: 
• • complete a contact form on our Website; 
  • email, call or otherwise contact us; 

• • subscribe to our newsletter or marketing communications; 

• • book a consultation or discovery call; 

• • download resources or content; or 

• • connect with us via social media channels (such as LinkedIn or Instagram). 

• Automatically, when you use our Website, through cookies, pixels and analytics tools (for example, Google Analytics or similar tools) that collect information about your browsing and usage behaviour. 

• From third parties, such as referral partners, publicly available sources, or service providers who help us operate our business, where it would be unreasonable or impracticable to collect the information directly from you. 

Where you provide us with personal information about someone else, you must have their consent to do so and you must let them know about this Privacy Policy. 

Why we collect, use and disclose personal information 

We collect, use and disclose your personal information for purposes reasonably necessary for our business activities and functions, including: 

• to respond to your enquiries, provide information about our services, and manage our relationship with you; 

• to provide and deliver our bookkeeping, payroll, administration, digital marketing and related services, including onboarding, support and account management; 

• to operate, maintain and improve our Website, systems and user experience; 

• to send you marketing and promotional communications (including by email and other channels) about our services, events, webinars, resources and insights that we think may be of interest to you, and to manage your marketing preferences; 

• to conduct surveys, promotions or other marketing activities; 

• to obtain professional advice and manage our legal and regulatory obligations, including record‑keeping, dispute resolution and complaint handling; and 

• for any other purpose that you would reasonably expect, that we disclose to you at the time of collection, or that you consent to. 

If you do not provide certain personal information that we request, we may not be able to respond to your enquiry or provide some or all of our services to you. 

Direct marketing

We may use your personal information to send you direct marketing communications about our services, events, promotions and resources that we think may be of interest to you. These communications may be sent in various forms, including email, SMS, social media, or phone, in accordance with applicable marketing laws such as the Spam Act 2003 (Cth). 

You may opt out of receiving marketing communications from us at any time by: 

• using the unsubscribe link contained in any marketing email; or 

• contacting us using the details in section 12. 

If you opt out of receiving marketing communications, we may still contact you in relation to our ongoing relationship with you or your use of our services where permitted by law. 

Disclosure of personal information

We may disclose your personal information to: 

• our related entities (including Kuremara India) and associated brands involved in delivering our services;  

• our employees, contractors, consultants and trusted service providers who assist us in operating our business and providing our services, such as hosting providers, IT and cloud services, email and marketing automation platforms, CRM systems, analytics providers, and professional advisers (lawyers, accountants and others); 

• third parties with whom we have business relationships, such as partners or referrers, where this is reasonably necessary for the operation of our business or where you have consented; 

• government agencies, regulators, law enforcement bodies, courts or tribunals where required or authorised by law; and 

• any other person with your consent or direction. 

Some of these third parties may be located outside Australia, including in India and other countries where our team members or service providers may be based. Where we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient will handle your personal information in a way that is consistent with the APPs.  

Cookies and website analytics

We use cookies and similar technologies on our Website to help us understand and improve how visitors use the site. Cookies are small data files placed on your device that enable certain functions such as recognising your browser, remembering your settings, and analysing traffic and usage patterns. 

We may use third‑party analytics tools (such as Google Analytics) and advertising pixels to collect information about how you use our Website, including pages visited, time spent, and how you found the site. This information is generally collected on an aggregated basis and does not personally identify you, but it may be linked to other information we hold. 

You can control or disable cookies through your browser settings. However, if you choose to disable cookies, some features of our Website may not function properly. 

Security and storage of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include physical, technical, and organisational security measures, such as access controls, password protection, secure network,s and staff training. 

We retain personal information for as long as it is needed for the purposes described in this Privacy Policy, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de‑identify it.  

While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. 

Access to and correction of personal information

You have the right to request access to the personal information we hold about you, and to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading. 

To make a request for access or correction, please contact us using the details in section 12. We may need to verify your identity before providing access or making corrections. In some circumstances allowed by law, we may refuse access or correction and will notify you of the reasons for our decision. 

Complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us using the details in section 12. Provide as much detail as possible so we can investigate your concern. 

We will acknowledge your complaint and aim to respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) using the details available at www.oaic.gov.au 

Links to other websites

Our Website may contain links to third‑party websites. We do not control and are not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policies of any linked websites you visit.  

Contact us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, or make a complaint, please contact us at: 

Priority1 Group
Head Office: 38B Douglas Street, Milton QLD 4064, Australia 
Email: admin@priority1group.com.au 
Phone: 1300 000 450 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology. Any changes will take effect when we publish the updated Privacy Policy on our Website. We encourage you to check this page periodically to ensure you are aware of our current practices.